"I drove the second ambulance, and there were two medics with me. The street is only about 200-300 meters from the call center, so we were there within minutes. When we reached the entrance to the street, we were surprised to see three tanks and a military bulldozer in the street, about 100 meters away. Suddenly, with no warning, they opened heavy machine-gun fire at us. The bullets penetrated the ambulance. I tried to turn the ambulance around to get out of there, but the steering wheel must have been hit. Suddenly, I felt sharp pain in my leg and realized I'd been hit by a bullet or shrapnel. Then the windshield shattered. Because I couldn't turn the ambulance around, I decided to try reversing. They kept firing as I backed up, until we got far enough away."